Industrial Training Assessments for All Industry
-Customer Service Assessment (Visitor submitted)
Question For You:
If your shift ends at 3:00pm and a call is routed to you at 2:58pm what do you do?
Pick up and hang up the caller
Take the call because your shift does not end until 3:00pm
Tell your supervisor that you cannot take this call you have to leave
Let the call roll over to the next customer service rep
TOTAL Questions: 10
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