Industrial Training Assessments for All Industry
-Customer Service Assessment (Visitor submitted)
Question For You:
If your shift ends at 3:00pm and a call is routed to you at 2:58pm what do you do?
Take the call because your shift does not end until 3:00pm
Tell your supervisor that you cannot take this call you have to leave
Pick up and hang up the caller
Let the call roll over to the next customer service rep
TOTAL Questions: 10
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