Industrial Training Assessments for All Industry


Assessment Name:

Customer Service

Assessment Description:-Customer Service Assessment (Visitor submitted)
Question For You:    If your shift ends at 3:00pm and a call is routed to you at 2:58pm what do you do?

Select Answer
Take the call because your shift does not end until 3:00pm
Let the call roll over to the next customer service rep
Pick up and hang up the caller
Tell your supervisor that you cannot take this call you have to leave

Assessment STATS
TOTAL Questions: 10
Right Answers:
Wrong Answers:


Website designed and hosted by BIN - All rights reserved. Revised: October 10, 2007.