Witness Business Industrial Network's

Technical Support Global Reach

This is a summary analysis of the time/cost savings for one of our many real life trouble shooting sessions. To see the Detail of this Quick Help session, click please map.

This trouble shooting session is one of the less profitable case scenarios, just to show you the minimum you can save by subscribing to Business Industrial Network's Quick Help Services. In a better case scenario, the trouble shooting process might not have required parts and service. In that case, the savings would have been more than ten fold, what is shown here.

Who: This customer is an Manufacturer using Injection Molding.

What: A molding machine broke down with faulted PLC.

When: Third shift middle of the night, at the start of a week end.

Where: On an island in the middle of the Mediterranean Sea.

Below is a chart showing the downtime they would have seen Without BIN95 Quick Help service. Submitting problem to OEM Engineer for technical support was a particular problem. This was do to time of break down, after hours and week end support is difficult to get from a large percentage of OEMs. At any rate, very expensive.

Below is a chart showing the downtime they actually experienced, considerably reduced By using  BIN95 Quick Help service. The parts and service procurement is not show, as they still had to wait till a week day to purchase. By using our services, the procurement, contact was already in place first thing Monday. without BIN95, they would have been just starting the troubleshooting process Monday.

Below is a chart showing With BIN95 Quick Help service, a solution was found only a couple hours after breakdown. If they had to wait until Monday for Technical support, the downtime clock would have been still ticking. Business Industrial network streamlines the troubleshooting process. We even saves you time/money on the parts and service procurement.

Below is a chart showing the downtime cost savings using  BIN95 Quick Help service. We are also starting a revolution in the industry to view the "True Cost of Downtime", not just the T&M, when making everyday management decisions. This is vital to remaining competitive in today's industry.

With the above mention style of decision making, cost is proportional to downtime. We used a very conservative figure of $500 an hour for this molding machine downtime cost. This figure takes into account all variable cost, starting with bottleneck factor. Some of the associated cost considered are idle workers (factory, technical, management), start up cost  (scrap, power spikes, raw material), lost quality, lost potential sales, machine degradation, etc.

As you can see from the chart below, if troubleshooting does not result in parts being required, the savings from using BIN95 Quick Help is astronomical.

To fully understand how troubleshooting efficiency is obtained, please view the details of this Quick Help Session by clicking on map.

Also see our survey report, "True Cost of Downtime"

Please see our new web site devoted to exploring the "True Cost of Downtime".

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No portion of these proceedings or exhibits may be copied, duplicated, used or referenced without written permission from Business Industrial Network. bin95@bin95.com